Sonae Sierra aspires to become the best sustainable international specialist of shopping centres. This goal requires us to continue to improve our performance with respect to all our CR impact areas, as well as our financial performance.

Climate Change is important to us as we believe that its potential impacts could have implications for our business. Furthermore, increasing regulation and pressure on energy demand make it an imperative to reduce reliance on fossil fuels. Our objective is to reduce our GHG emissions by 10% by 2020, compared to the 2005 level. 

Water is a vital natural resource that is being stretched by our growing global population. Using water efficiently and monitoring wastewater quality helps us to conserve the world's resources, adapt to future scenarios, generate cost savings and avoid water pollution. Our objective is to strive to keep water consumption at or below 4 litres/ visit/ year, until 2012.

 Waste that is not properly managed can end up creating long-term damage to the environment. Through our business activities we handle large quantities of waste, and it is a priority for us to ensure that waste is reduced and managed in the most environmentally-friendly way. Our objectives are to increase our waste recycling rate to a minimum of 50% until 2020, and reduce the proportion of waste that we send to landfill, to a maximum of 30% until 2020.

 Land use is an important issue for any property developer and manager. Development of Greenfield sites, if not managed carefully, can result in biodiversity loss. Development on previously used sites can, on the other hand, bring about regeneration in urban areas. Our objective is to promote the use of previously developed land and enhance biodiversity wherever possible.

 Suppliers are one of our key stakeholder groups, and the ability of our suppliers to respond to environmental and social challenges has an impact on our own CR performance. Our objective is to foster loyalty amongst frequently used suppliers, and to encourage them to adopt more responsible business practices. 

Tenants must be satisfied with Sonae Sierra as a property manager and a landlord. Tenant satisfaction is a crucial factor, on which the sustained success of our business depends. Our objectives are to deliver a high quality service and experience to tenants and to engage with them on environmental and safety concerns. 

Communities and Visitors must be satisfied with our presence; this is crucial to the success of our shopping centres. As a company we have impacts on the society in which we operate. Our objectives are to be recognised for our involvement with local communities, and to implement a strategy that involves local communities, with the aim of contributing to their well-being.

Our Employees make a fundamental contribution in ensuring that our business is successful. Our objectives are to engage and reward our employees by offering flexible working arrangements and creating the best possible working conditions for all staff.

Safety and Health is a core Sierra value. We consider that people are the most precious asset, and we are committed to developing a safe culture among all stakeholders. Our objective is to anticipate and prevent all S&H risks, with the final goal of achieving zero accidents.