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Our strategy
We see our tenants as strategic partners who are crucial to the success of our business. At the end of 2010, we had 8,080 contracts with tenants in our owned shopping centres across seven different countries, occupying a total of 2,017,289 m2 of GLA. These range from small-scale, local businesses renting one single unit in our centre to international retail groups that occupy a large number of units with one or more different well-known brands.
The focus of our Tenant Strategy is two-fold. First, we aim to provide all our tenants with high quality property management services which help them achieve strong financial results. Second, we offer added value services to improve the social and environmental aspects of our tenants' retail operations. |
Long-Term Objectives
| Deliver a high quality service to tenants and maintain high levels of customer satisfaction, striving to achieve an average tenant satisfaction level of 4 or above in all Sonae Sierra owned shopping centres by 2015. |
| Engage with our tenants with the aim of helping them to improve their environmental and safety and health performance. |
Targets for 2011
| Achieve an average tenant satisfaction level of 3.75 or above in each Sonae Sierra owned shopping centre. |
| Achieve an average tenant satisfaction level of 4.25 or above in at least 85% of Sonae Sierra owned shopping centres. |
| Achieve an average occupancy level of at least 95% (measured by GLA) in all Sonae Sierra owned shopping centres. |
| Identify three tenants in each country and engage with them to develop an energy reduction programme that can be rolled out to other tenants during 2012. |
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